In the case of product faulty ,  we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Under Consumer Contracts Regulations if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 3 working days of receipt. This includes any delivery charge when the product is sent to you.


Terms & Conditions ​

  • Unless faulty, we'd like this to be within 3 days of purchase
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
  • We'll refund any delivery charges you've paid in sending the goods to you if you return an entire order (Malaysia orders only)


Shipping Returns​

To return your product, you should mail your product to:
Global Hair Solution
No 6 WS Tower B 29th floor, Jln Chain Ferry, 12100 Butterworth, Penang, Malaysia

  • Fill out your reason(s) for return on the back of the delivery note • Enclose the delivery note with the product, writing the reason for return, and package up securely
  • Please use original packaging if possible, but remove original labels
  • Place a label on the parcel with the address
  • Your parcel can then be taken to the Post Office
  • Unless faulty you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.